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Frequently Asked Questions

Not finding what you are looking for?

• Should I repair or replace my water heater?

  Water heater replacement may be necessary if you’ve noticed:

  • A leaking tank
  • A leak coming from the valves
  • Limited hot water
  • Discolored, cloudy or rusty water.

  We’re happy to discuss repair or replacement options during a visit. Contact us at 207-883-1200 to schedule a consultation.

• Which type of water heater is right for me, tank vs tankless?

  Which type of water heater is best depends on your specific needs as a homeowner. Product life span, installation costs and the overall budget are often key factors to consider. Tankless water heaters usually mean higher installation costs, but tank water heaters may be more expensive in the long run due to energy usage. As a result, tankless systems are generally more cost efficient, with an ENERGY STAR-certified model capable of helping you save even more.

• What makes and models do you install?

  We are proud to sell top quality water heaters and service all brands, makes and models in the U.S. Don’t hesitate to get your technician’s opinion on which is best according to your budget and needs.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is called out to your home to diagnose the root cause of what’s affecting your HVAC system. The service call charge covers the technician’s time, knowledge and travel costs associated with assessing the problem. It’s in essence a service fee for the technician’s professional inspection to identify the cause of the malfunction.

  It’s like a visit to the doctor’s office. They need to do some preliminary tests or an examination to learn more about what’s wrong before proposing treatment. In the same way, the technician we send has to inspect your system to decide on the best repair or maintenance steps.