Reviews

Why Wait? Call Pine State!
  • All in all, he made what could have been a disruptive experience into one of the smoothest jobs I've ever had done.
    We had a brand new heating and hot water system put in. Lee described the system in detail and gave a competitive quote. Josh was the installer and did a fantastic job. He explained everything he was going to do, worked quickly and did an expert job. He is a fanatic (in a good way) about getting everything right and having it look good, too. When problems arose, as they always do, he was quick to respond, get additional help when needed and minimized the disruption. He often put in extra effort to make sure things went smoothly and even lent a hand once when I needed a bit of help. When he finished, the basement seemed cleaner than when he arrived! All in all, he made what could have been a disruptive experience into one of the smoothest jobs I've ever had done.

    - Gerry S.

  • They do quality work and the techs are always nice.
    This company has saved me more than once. The 24/7 service is a lifesaver. They clearly explain the $79 to come and waive it if there is a repair. I prefer this pricing structure to the surprise ending you can get with other companies. I don't know of any other company that doesn't charge for travel. They do quality work and the techs are always nice. They look out for the customer by asking a question or two to make sure that you don't get charged for an unnecessary visit. I had a repair that needed another type of specialist but they figured that out on the way over so I wouldn't have to pay for a call. I also had one that happened on a Friday night or weekend and they asked first that if it could wait until Monday when it would cost me less. It couldn't, it was an emergency, but I appreciated the thought!

    - Bette K.

  • Came to my house on time, and did everything I needed really quickly, and to my satisfaction.
    Service was great, Bill S. came to my house on time, and did everything I needed really quickly, and to my satisfaction. If I have anything else that I needs to be done, I'll be sure to call again.

    - Ken C.

  • I left a service request online at midnight and was called before 8:30 in the morning.
    I needed someone to fix my furnace as I had no hot water and I couldn't get the burner to light. I left a service request online at midnight and was called before 8:30 in the morning, with a tech at my house 2 hours later. Problem was fixed fast, costs were explained well, and the tech couldn't have been nicer. I received a follow-up call the same afternoon to check to make sure everything went well and the proper procedures were followed. Couldn't be happier....especially now that I have hot water! Very professional all around and would recommend them to anyone!

    - Mandy S.

  • The repair was done in a professional manner and at a fair price.

    I bought the maintenance contract when they came (last minute before Christmas Eve) and fixed my faucet. I am so glad I did that! This morning, the pipe in my radiator broke and was spraying water all over my bedroom. I shut everything down, called them, and they were here so quickly! Jason completed the repair work and advised me what to do to avoid this problem. I am so pleased. The repair was done in a professional manner and at a fair price.

    Thank you to Pine State Services!

    - Peggy S.

  • From the moment the employees arrived at my home, they were a pleasure.
    My experience with Pine State Services was exemplary. From the moment the employees arrived at my home, they were a pleasure. They donned booties to keep my floors clean, placed paper on the floors they would have to walk frequently, installed a Mitsubishi air conditioning system with three heads and two outside compressors in just a few hours. When they were finished, the only indication that anyone had been in the house was the cool air coming from the nearly silent units. Working with Lee was a joy. I would highly recommend this company.

    - Nancy C.

  • The service all around is great at Pine State Service!
    Bill S has worked at my house before. Again he was needed for an emergency repair and was awesome. He was very straight forward about what the problem was, what was needed to fix it, and how long it would take. He has been very helpful in getting my well system back on track. The service all around is great at Pine State Service!

    - Christopher E.

  • After a few estimates, their's was by far the most professional and detailed.
    We just completed a major heating system re-do/upgrade with Pine State. After a few estimates, their's was by far the most professional and detailed. Our experience with the installation was also exceptional. Even when issues arose (none of which were related to Pine State) they communicated with us, were incredibly professional and managed the problem quickly. I will continue to call on them for maintenance a should any issues arise in our home.

    - Barrett W.

  • The most sincere honest, hard-working service technician I have ever met.
    Colton just left our home. The most sincere honest, hard-working service technician I have ever met. His integrity is beyond what anyone could expect. Fantastic service, exceptionally clean, and done right the first time. Anyone looking for HVAC service or installation ..... no one else you need to call then Pine State Service.

    - David F.

  • Without Pine State, this could’ve been disastrous.
    Boiler decided to stop working at nearly 9 pm on a holiday... when temps were -10 below. Called Pine State’s Emergency number at the recommendation of friends. Was patched through to Lee, told him the error code on our Baxi boiler and he said if I texted pics of the boiler he’d walk me through a manual refill. He called as soon as he received pics and seconds later we were back in business. Without Pine State, this could’ve been disastrous given temps, and we’d called about 7 heating/plumbing companies and only Pine State was responsive.

    - Miles

  • Pine State Services does great work and we wouldn’t hesitate to recommend them.
    We’ve used Pine State Services for the installation of a new boiler, yearly maintenance as well as a plumbing issue. Everyone we’ve worked with has been professional, courteous, friendly and knowledgeable. It’s obvious that the employees take pride in the work they do as well as the company they work for. Pine State Services does great work and we wouldn’t hesitate to recommend them.

    - Ben B.

  • From the person who answers the phone to the service people who arrive, their service is outstanding.
    We have used Pine State Plumbing and Heating for our yearly furnace maintenance. I would like to compliment their customer service. From the person who answers the phone to the service people who arrive, their service is outstanding. Workers are clean, respectful and honest. In fact, on more than one occasion, I phoned the office after our service person left to let them know what an outstanding experience we had!

    - Donnamarie C.

  • They came and fixed it for nothing and brought the manufacturer rep to address the problem so it wouldn't happen to anyone else.
    Have used pine state on multiple occasions and have had a great experience. We had an issue with a heating system that was 6 months out of warranty and they came and fixed it for nothing and brought the manufacturer rep to address the problem so it wouldn't happen to anyone else. I agree they are more expensive than a lot of other companies but I feel it is worth it for properly paid and insured labor.

    - Joshua S.

  • He was very professional, and I would use them again.
    I had a clogged toilet this Monday morning and I called to get it fixed. Joe came within 2 hours and it was fixed. He was very professional, and I would use them again. Thanks so much for getting to me on the same day I called.

    - Kathy A.

  • Every single day I see our office staff and technicians working extremely hard to be the best plumbing and heating company in the area.
    Hi, I work for Pine State and really do believe they deserve 5 stars. Every single day I see our office staff and technicians working extremely hard to be the best plumbing and heating company in the area. We want our customers to love us and want to refer us. I recommend you check us out and then post your own review.

    - Jenn W.

  • My go-to heating & plumbing company!
    I have used Pine State Services both personally (2 new home builds) and professionally (about a dozen times). I can't speak highly enough of Lee, Sam, and their entire crew. They are a pleasure to work with. They are professional, prompt, reasonably priced and respectful & responsible. My go-to heating & plumbing company!

    - Karen B.

  • They were also very courteous!
    I had a great experience working with Aubrey and Keith replacing a natural gas rinnai heater. I’m a new homeowner and they were very patient, answering all kinds of questions I had and providing useful advice and information. They were also very courteous!

    - Rachel H.

  • Many thanks to the team.
    Michael and his associate were great. They provided exactly the services we sought and were a pleasure with whom to discuss and review the difficult issues we"ve had with an old heating system. Many thanks to the team.

    - Robert B.

  • He was knowledgeable and fixed the Problem quickly and efficiently.
    We appreciated the fact that he used shoe covers so as not to track dirt through the house. He was knowledgeable and fixed the Problem quickly and efficiently. We would certainly use Pine State again.

    - Desmond P.

  • He was professional and explained what his plan was to restore our heat efficiently.
    Chris was a pleasure to deal with. He diagnosed our heating problem and quickly resolved the issue. He was professional and explained what his plan was to restore our heat efficiently. Altogether a very satisfactory conclusion.

    - Stephen B.

  • Good company to do business with!!!!
    After several months of trying to have our commercial de-humidification system fixed by other companies, we called Pine State Services. They came through and had it working flawlessly within a few hours! Big thanks to the technician Joe! Good company to do business with!!!!

    - James H.

  • Pine State was very responsive to my needs and provided excellent communication.
    Owen came to my house and resolved an issue with my furnace that had been previously misdiagnosed. Pine State was very responsive to my needs and provided excellent communication. The service techs are always very professional. I recommend them for your heating and plumbing needs.

    - Stephen F.

  • Explained the issue before repairing it and I had total confidence that it was fixed by the time he left.
    Arrived quickly and immediately repaired my problem. Tech was careful not to bring snow and ice into my home. He explained the issue before repairing it and I had total confidence that it was fixed by the time he left. We've had no further issues.

    - Danielle M,

  • Did a phenomenal job - we could not have been more pleased!
    Pine State's service personnel are efficient and capable; recently Emerico performed a maintenance/cleaning of our heat pumps throughout our home and did a phenomenal job - we could not have been more pleased!

    - Craig W.