Your installer Ryan was absolutely awesome! From the first day, he was extremely friendly, and he answered all of my questions in detail. He introduced me to the electrician, Mark, who was also friendly and did a nice install, and the next day Thomas, who was new but did nice work and was constantly checking in with Ryan (which I appreciated).
Ryan did a perfect install on all the heads, the runs, and the outdoor unit (You were right about the concrete install, I can’t even hear it running inside!) He was fastidious about keeping the work areas clean and making sure I was happy at each step along the way. He went out of his way to communicate with me throughout the entire install (He didn’t mind that I was looking over his shoulder, and indeed he encouraged me to continue asking questions). A great guy and an excellent supervisor!
He ran me through every single setting the heat pumps offer and we had all three going yesterday, even on genset power. I haven’t had much need to use them since then, but I am confident this will be one of my better investments.
Mostly I’m writing you to tell you what an excellent employee you have in Ryan. It was truly a pleasure in all of my interactions with him, and it is my feeling that his attention to detail on this install could not have been exceeded!
Thank you very much, I couldn’t be happier with the whole experience.