About Us

Union of Pine State Services and Service Experts

In April of 2021, Pine State Services joined the Service Experts team. Service Experts is a big company with home-town heart, and are passionate about making the world a cozy place to live. Whether we’re warming, cooling, or making the water run, we take great pride in keeping our customers and communities comfortable and satisfied.

You’ll still be dealing with the same amazing team at Pine State, but now with over 4,000 team members on board, we can deliver and innovate better than the rest, including our industry-leading Advantage Program. That means our teams and customers can rest assured we’re moving, innovating, delivering, and in it for the long haul, through the busy times and beyond.

About Pine State Services

Pine State Services was founded in 1995 by Sam Marcisso Jr. and his partners Lee Nicely and Jim Marcisso. Since our humble beginnings, Pine State Services has focused on providing a full portfolio of plumbing, heating and drain cleaning services to our entire community. Over the years, with the addition of committed professionals, we have added cooling, refrigeration, ventilation, and electrical service, as well as a range of installations to our offerings.

Even since we’ve grown our company, we have been and continue to be completely customer-focused. Through the years, it has been our intention to provide a place for both our field technicians and office support professionals to create a career they can prosper in and be proud of. We support this career advancement through a commitment to ongoing training and development, a family-friendly atmosphere, and dedication to giving back to our community.

Comprehensive Home Services in Portland

Pine State Services has had the opportunity to expand its position and service options through the merger of four highly respected local businesses. These companies include Craig Herrick HVACR, Caron & Waltz Plumbing, Heating & Electrical, Bernie Thibodeau Plumbing, Heating & Drain Cleaning, and Eastern Mechanical Inc. We are proud of the local service partners we’ve taken on over time, and we are proud to continue to serve our community to the fullest extent.

Our Mission

Pine State Services stands behind all the work we do. Along with all manufacturer warranties, we offer a one-year parts and labor warranty on all of our installations. Our customers are the reason why we are in business today. Therefore, customer satisfaction is extremely important to us. We empower and task our Portland home service experts with the ownership of customer care, and hold our entire team to the highest possible standards of success. Every phone call, every visit, every experience our customers have with us contributes to our company culture of ensuring satisfaction and improving customer retention.

If you are not satisfied in any way, we want to hear about it! Feedback lets us know how we are doing, and what we may need to work on. Please don’t hesitate to send along an email, good or bad, so we can hear how your experience was.

Why Choose Pine State?

  • Community-Involved
    We are proud to support local organizations around our community.
  • Highly Rated
    We are a Mitsubishi Diamond Contractor ELITE & Platinum Dealer!
  • Warranties & Guarantees

    We offer an outstanding one-year parts and labor warranty on all of our installations.

  • Highly Trained, Clean Technicians
    We invest in our technicians with continuous training in our state-of-the art-center.
See What Our Clients Are Saying We Aren't Happy Until You Are!
  • “They do quality work and the techs are always nice. They look out for the customer by asking a question or two to make sure that you don't get charged for an unnecessary visit.” - Bette K.
  • “It was truly a pleasure in all of my interactions with him, and it is my feeling that his attention to detail on this install could not have been exceeded!” - Evan
  • “All in all, he made what could have been a disruptive experience into one of the smoothest jobs I've ever had done.” - Gerry S.
  • “Came to my house on time, and did everything I needed really quickly, and to my satisfaction.” - Ken C.
  • “I left a service request online at midnight and was called before 8:30 in the morning.” - Mandy S.