Answers to your frequently asked questions!

  1. What is your hourly rate?
  2. How do I know the technician that comes to my house is licensed?
  3. What's the difference between a boiler and furnace?
  4. Why should I replace my working furnace or air conditioner?
  5. What is a "radiant heat" system?
  6. What is a "tankless" water heater?
  7. What type of guarantee does Pine State offer on parts and labor?
  8. What should I look for when selecting a toilet for my new bathroom?
  9. Just how many office dogs are there at Pine State?

What is your hourly rate?
At Pine State Plumbing & Heating, we think our customers will benefit more from our policy of charging by the job, not by the hour. That way, if anything unexpected comes up, the responsibility is ours. You will know the price before the work is started so there are no surprises. We do charge a $79.00 diagnostic fee, which is waived once the work is performed.

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How do I know the technician that comes to my house is licensed?
All Pine State Plumbing, Heating, A/C and Refrigeration technicians are factory trained and licensed. Most of our plumbers hold Master Plumber’s Licenses or Journeyman Licenses in the state of Maine and New Hampshire. Additionally, our techs attend the latest conferences and training sessions offered by each of the companies we represent.

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What's the difference between a boiler and furnace?
A boiler uses oil, gas or electricity to generate hot water and in some cases steam, which is piped to baseboard radiation systems on the perimeter of the house. A furnace burns oil or gas to heat up air which is forced by a fan through a large ducted system and blown through registers in various parts of the house. Generally speaking, a cast iron boiler for a baseboard system has more than twice the life expectancy of a furnace for a hot air system.

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Why should I replace my working furnace or air conditioner?
Although your present furnace or air conditioner may be working, if it is more than 12 years old you should consider replacing it with a new high efficiency system. A new heating and air conditioning system could save up to 50 percent on energy costs. While these products save you money on your utility bills, they also offer a better degree of comfort within your home

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What is a "radiant heat" system?
A: Radiant floor heat is a heat delivery system that is becoming an increasingly popular heating choice for both new construction and remodeling or additions. A radiant floor system can be used by itself, or to complement an existing system. It consists of tubing installed during construction in a concrete slab. Or, tubes can be fastened between wood floor joists in new or existing structures. Radiant energy does not heat air directly. Heat transfer is caused by a warm surface giving up its heat to a cooler surface. For example, when you stand outside in the sun on a clear, calm day in winter, you feel comfortable because the sun's rays heat you directly -- regardless of the air temperature.

In addition to being a very effective way of providing comfort, radiant floor heating is also a very efficient way of providing comfortable warmth anywhere you want it. For example, it gives you room-by-room control, so you can direct heat away from vacant or unoccupied rooms. Conventional heat delivery systems locate registers along outside walls, under windows, or near sliding glass doors to compensate for cold surfaces. The heated air, in other words, goes wherever heat loss occurs, which wastes a lot of energy. Radiant floor systems, on the other hand, direct heat evenly throughout the interior of a room, where it has most value to occupants. This not only uses ene

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What is a "tankless" water heater?
Most people currently use a storage tank water heater to provide hot water in their homes. A storage tank water heater keeps water hot 24 hours a day, even while you’re at work or sleeping. A tankless water heater, on the other hand, does not store hot water. It heats the water as you use it.

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Pine State Plumbing & Heating stands behind all the work we do. Along with all manufacturer’s warranties, we offer a two year labor warranty on all our installations.

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What should I look for when selecting a toilet for my new bathroom?
The toilet is a critical design element in any bathroom. When selecting a toilet, choose a piece that coordinates with your bathroom’s environment. An easy way to do so is by choosing a suite of fixtures. TOTO offers a variety of suites which include matching toilets, lavatories, and even bidets. By perfectly matching these pieces, you can carry the same style through all of your fixtures. But first, you must choose which style works best for you.

Begin by choosing a toilet that will coordinate with the decor of your bathroom. Is it the contemporary look of a one-piece toilet, or would a more traditional two piece be more to your liking? Do you want a high profile tank or a low profile tank? And look at which bowl shape, elongated or round, would work the best with your given space.

Once you have a style in mind, begin thinking about color. In doing so, be sure to look at color schemes that might already be in place such as wallpaper, flooring, or the color of your shower or tub. And pay close attention to the finish and style of your faucets and bath accessories so you can coordinate them with your toilet’s trip lever.

Finally, look for any additional style elements your toilet may offer. TOTO’s skirted toilets, for instance, are an elegant way to enhance the style of any bathroom. This toilet’s smooth base covering conceals the trapway for a beautiful, streamlined look. Also, be aware of different seat options that are available. With new innovations, a toilet seat has become so much more than just a seat. TOTO, for example, offers a full line of washlet seats with features such as remote controls, aerated warm water cleansing, deodorizing system, heated seats, and much more.

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Just how many office dogs are there at Pine State?
Well let's see...we have Blue, Ozzie, Snowball, Bud, Arlo, Casey, Orvis and our newest little one, Chi-Chi. They are a happy, much loved group of dogs.

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TODAY’S OIL PRICES

B5 Lower Sulfur Oil

Today’s Cash Price

Today's Cash Price

$3.749per gallon

Today's Auto Price

$3.639per gallon

Call 883-8096 for delivery.

PORTLAND
& Surrounding Towns

871-7900

SCARBOROUGH
& Surrounding Towns

883-1200

FALMOUTH
& Surrounding Towns

781-4100

We charge by the job not by the hour!